FAQs

To place an order on our website, simply browse our collection, select the items you wish to purchase, and add them to your cart. Then, proceed to the checkout page to complete your order by providing your shipping and payment information.

We accept a variety of payment methods, these include debit cards: Ideal, Paypal, Apple Pay. Credit cards (Visa, MasterCard, American Express) and other online payment options.

Yes, we have a special offer for our first-time buyers! When you subscribe to our newsletter, you will receive an exclusive 10% discount on your first purchase. 

Yes, for returns or exchanges, the return shipping cost will be covered by you. You can send the item back to us within 14 days of contacting our customer support team. We will promptly process your refund once we receive the returned item. If you have any questions or need further assistance, please don't hesitate to contact our support team at info@gomphi.com. Please note that if you decide to ship the item back, we are currently unable to cover the return shipping cost, but we are working hard on collaborating with logistics partners to cover the return shipping cost. 

We always work hard to process orders as quickly as we can, but we understand that plans can change. If you need to modify or cancel your order, please send an email to: info@gomphi.com and we'll be more than happy to help, as long as your order hasn't been shipped yet. 

Absolutely! Your trust and security are paramount to us. Rest assured that we take the security of your personal information seriously. Our website utilizes secure encryption protocols to safeguard your credit card details and ensure a safe and worry-free shopping experience.

To start a return, you can contact us at info@gomphi.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

We only replace items if they are defective or damaged.

Please don't hesitate to contact us if you have any questions or need further assistance with your return or refund.